IPTV UK Privacy Policy
The IPTV UK privacy policy explains how information is used when you request a trial, enquire about a plan or contact support.
Information you provide
Our enquiry forms ask for your full name. Email address and phone number are optional. A plan enquiry includes your selected duration, number of devices and displayed price. You may also choose to tell us about your device when asking for setup help.
If you contact us directly, your message may also include order details, device information and any other information you choose to share. Please do not include passwords or payment-card details.
How the WhatsApp enquiry works
The form prepares a WhatsApp link containing your request details. Opening that link passes the prepared text to WhatsApp so you can review it. Your message reaches our support team when you send it in WhatsApp.
WhatsApp is a separate service operated by Meta. Its processing, including information associated with opening the service and using your account, is governed by its own privacy terms. Only include information you are comfortable sharing through WhatsApp.
Why information is used
Enquiry and contact information is used to respond to your questions, arrange requested trials or subscriptions, identify orders and provide support. Handling a requested order may be necessary to take steps toward a contract or perform that contract.
Support records may also be needed to deal with disputes, protect the service and meet applicable legal obligations. Information is not used for unrelated purposes without an appropriate basis.
Services involved and retention
Messages sent through WhatsApp or email are processed by those communication services as well as our support team. Website hosting services may process technical request information needed to deliver and protect the site.
Relevant enquiry, order and support records are kept for as long as needed for the request, the customer relationship and applicable record-keeping obligations. The period depends on the type of record and its purpose.
Your choices and rights
You can leave optional contact fields empty and choose what information to include in your message. Depending on the law that applies, you may have rights to access, correct, delete or restrict use of personal information, to object to certain processing or to receive a copy in a portable form.
Contact us to make a privacy request. We may need to verify your identity before providing or changing personal information. You may also raise a concern with the data-protection authority responsible for your location.
Cookies and external links
Cookie requirements depend on the features and services in use on the website. Non-essential cookies require consent where applicable. External websites and player applications follow their own privacy policies.
This notice should be read alongside any cookie information or consent choices presented when you visit the site.