IPTV UK Refund Policy
Read the IPTV UK refund policy for the advertised 7-day money-back guarantee and the steps to request a review of your order.
Refund policy: the 7-day guarantee
IPTV UK advertises a 7-day money-back guarantee with its prepaid plans. If you want to use that guarantee, contact our team promptly within the seven-day period. Keep your order confirmation so we can identify the subscription and check the dates.
The guarantee is an additional offer. It does not replace or limit any cancellation, refund or other consumer rights that apply to your purchase.
How to request a refund
Send your name, order reference, purchase date and subscription details to our support team. Explain that you are requesting a refund under the 7-day money-back guarantee. If you have a playback problem, you can also include your device model and player name.
Do not send your account password, payment-card details or other sensitive login information.
What happens next
We will review your request against your order and reply with the next steps. Any information needed to identify the purchase, and the applicable refund method, will be confirmed with you directly.
You do not need to accept troubleshooting in place of a refund to which you are entitled. For requests outside the advertised guarantee, contact us so we can review the issue and any rights that apply.
Player fees and separate purchases
Fees paid directly to a player application or another business are separate from an IPTV UK subscription. Contact that seller about its charges and refund process.
Prepaid subscriptions
Plans do not renew automatically. If you do not wish to continue after your prepaid period, you can simply choose not to purchase another plan.